Refund policy

Due to the small-batch and custom process for each order, all products are final sale by default.

We do offer a 14-day return window for items that are damaged and/or incorrect. 

To be eligible for a return, your item must be in the same condition that you received it and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at info@thefrenchblueshop.com 

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at info@thefrenchblueshop.com

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right!

Exchanges and Any Additional Issues
If you accidentally order the wrong product, please contact us ASAP (info@thefrenchblueshop.com) so we can work with you to correct the order before it is shipped out. 

European Union 14 day cooling off period
As above, your damaged or incorrect item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@thefrenchblueshop.com